Last updated: 20th October 2025
Welcome to Pretty Facets.
We value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website prettyfacets.com, make a purchase, or interact with us online.
🔹 1. Information We Collect
We collect personal and non-personal information to process orders, improve our services, and enhance your shopping experience.
a. Personal Information
When you place an order or register an account, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely through our payment gateway)
b. Non-Personal Information
We automatically collect certain data for analytics and security purposes:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on site
- Referral source (e.g., from search engines or social media)
🔹 2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your gemstone orders
- To provide invoices, certificates, and shipping updates
- To respond to customer inquiries or support requests
- To personalize your experience and recommend related products
- To send promotional offers (only if you opt-in)
- To comply with legal, tax, or export regulations
🔹 3. Payment Security
All online payments are processed through secure third-party gateways.
We do not store or have access to your complete credit or debit card details.
Our website uses SSL encryption (https://) to protect sensitive information during transmission.
🔹 4. Cookies and Tracking Technologies
We use cookies and similar tools to enhance your experience and analyze site performance.
Cookies help us:
- Keep items in your shopping cart
- Remember your login preferences
- Measure traffic and engagement using tools like Google Analytics or Facebook Pixel
You may disable cookies in your browser settings, but some site functions may not work properly.
🔹 5. Sharing of Information
We respect your privacy and never sell or rent your personal data.
We may share limited information only with:
- Payment processors (for transaction authorization)
- Shipping and courier companies (to deliver your order)
- Analytics providers (to improve our website performance)
- Legal authorities (only if required by law)
All third-party partners are bound by strict data-protection agreements.
🔹 6. Data Retention
We retain your information only for as long as necessary:
- Order and tax records: up to 7 years (as per legal requirements)
- Marketing data: until you unsubscribe or request deletion
- Inactive customer accounts: automatically deleted after 24 months of inactivity
🔹 7. Your Rights
Depending on your location (including the EU, UK, or other jurisdictions), you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing communications
- Request a copy of your stored data
- Lodge a complaint with your local data protection authority
You can exercise these rights by emailing us at prettyfacetssl@gmail.com.
🔹 8. Emails and Marketing
We may send occasional updates about new gemstones, promotions, or educational blog posts.
You can unsubscribe at any time using the link in any email or by contacting us directly.
We strictly comply with anti-spam laws (CAN-SPAM, GDPR, PDPA).
🔹 9. International Data Transfers
As our business operates from Sri Lanka, your information may be processed and stored in Sri Lanka or other countries where our servers or partners are located.
We take all necessary steps to ensure your data is handled securely, in compliance with global privacy standards.
🔹 10. Links to External Websites
Our website or blog may include links to other websites (e.g., gem certification labs, educational sources).
We are not responsible for the privacy practices of those websites. Please review their policies when you visit them.
🔹 11. Children’s Privacy
Our website is not intended for users under 18 years of age.
We do not knowingly collect or store personal information from minors.
🔹 12. Data Protection and Security
We maintain administrative, technical, and physical safeguards to protect your personal data.
This includes firewalls, data encryption, secure hosting servers, and limited employee access to sensitive information.
🔹 13. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our business, laws, or technologies.
Any revisions will be posted here with an updated “Last Updated” date.
🔹 14. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.