Last updated: 20th October 2025
Welcome to Pretty Facets.
By accessing or making a purchase on prettyfacets.com, you agree to the following terms and conditions.
Please read them carefully before using our website or placing an order.
🔹 1. General Information
This website is operated by a registered gemstone dealer in Sri Lanka.
Throughout the site, “you” refers to the customer, visitor, or user of our website.
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.
🔹 2. Products and Authenticity
- All gemstones offered on this website are natural and authentic unless clearly stated otherwise.
- Each gemstone is accompanied by an authenticity or gemological certificate issued by an approved laboratory (e.g., NGJA, GIA, GRS, or equivalent).
- Product images are professionally captured to represent actual colors and clarity; however, minor color variations may occur due to lighting or screen differences.
- Gem weights are approximate and measured in carats (ct).
🔹 3. Pricing and Currency
- All prices are listed in [USD / LKR / etc] and are subject to change without prior notice.
- Prices shown do not include shipping, customs duties, or import taxes that may apply in your country.
- We reserve the right to correct typographical errors or pricing mistakes before fulfilling any order.
🔹 4. Orders and Acceptance
- When you place an order, you will receive an email confirmation acknowledging receipt.
- An order is considered accepted only once payment is verified and the gemstone is dispatched.
- We reserve the right to refuse or cancel any order at our discretion (e.g., suspicion of fraud, export restrictions, or out-of-stock items).
🔹 5. Payment
- We accept secure online payments through trusted third-party gateways or Bank Transfer.
- Payments must be completed in full before shipment.
- We do not store credit-card information; all transactions are processed via encrypted third-party gateways.
🔹 6. Shipping and Delivery
- Orders are shipped via reliable international couriers (such as DHL, FedEx, or EMS).
- Typical delivery time: 7 – 14 business days, depending on destination and customs procedures.
- Tracking details will be shared once your parcel is dispatched.
- You are responsible for any customs duties, VAT, or import taxes imposed by your country.
🔹 7. Returns and Refunds
Because gemstones are high-value natural items, we follow a strict authenticity and condition policy.
You may request a return or exchange if:
- The gemstone received differs significantly from the description; or
- It arrives damaged during shipment (photographic proof required).
Conditions:
- Notify us within 7 days of delivery.
- The gemstone must remain unused, unmounted, and in original packaging with the certificate intact.
- Refunds (excluding shipping) will be processed once the returned item is inspected and verified.
- Custom-made jewelry or special-cut stones are non-returnable.
🔹 8. International Exports
- We comply with Sri Lankan Gem and Jewellery Authority (NGJA) and Customs Department regulations for exporting gemstones.
- All export documentation and declarations will be handled by us.
- Buyers must ensure compliance with their local import laws before purchase.
🔹 9. Intellectual Property
All website content, including images, videos, text, and designs, is the property of Pretty Facets.
You may not copy, reproduce, or distribute any material without our prior written consent.
🔹 10. Limitation of Liability
While we strive for accuracy and reliability, Pretty Facets shall not be held liable for:
- Minor color or clarity variations due to photography;
- Delays in shipping or customs clearance;
- Any loss, damage, or indirect costs arising from product use or misuse.
Our total liability shall not exceed the amount paid for the specific gemstone or product.
🔹 11. Privacy and Data Protection
Your privacy is important to us.
Please review our separate Privacy Policy to understand how we collect, use, and protect your personal data.
🔹 12. Marketing and Communication
By providing your email or contact details, you consent to receive updates about new gemstones, educational articles, or special offers.
You can unsubscribe anytime using the link in our emails or by contacting us directly.
🔹 13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.
🔹 14. Contact Information
For questions or concerns regarding these Terms & Conditions, please contact us.